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Support

Need help? We're here for you. Check our FAQs below or reach out directly.

📧

Email Support

Get help with account issues, bugs, or general questions.

support@pingquiz.com
💬

Feedback

Share ideas, suggestions, or tell us what you love.

support@pingquiz.com
🐛

Report a Bug

Found something broken? Let us know so we can fix it.

support@pingquiz.com

Frequently Asked Questions

How do I create a quiz? +

Open the app, select a topic (or Mixed for random), choose your difficulty and settings, then tap "Create Quiz". You'll see a preview of the questions. Tap "Send Quiz" to share directly, or "Play" to take it first and challenge friends to beat your score.

Do my friends need the app to play? +

No! When you share a quiz, your friends receive a link that opens in their browser. They can play instantly without downloading anything or creating an account.

What's the difference between "Send Quiz" and "Challenge"? +

Send Quiz: Share the quiz without playing it yourself. You'll see everyone's scores but won't compete.

Challenge (Play first): Take the quiz yourself, then share it. Friends will see your score and try to beat it. This enables compete mode with win/loss tracking.

How long do quizzes last? +

Quiz links remain active, but quizzes only appear in your History for 7 days after the last activity. Each quiz can receive up to 10 responses.

How do I delete my account? +

Go to the Account screen (tap your profile in the top right), scroll down, and tap "Delete Account". This permanently removes all your data including quizzes, scores, and statistics.

I deleted the app — what happens to my data? +

If you delete the app without deleting your account first, your data will be automatically removed after 90 days of inactivity. If you'd like your data deleted sooner, email us at support@pingquiz.com and we'll remove it within 48 hours.

Why am I seeing the same questions? +

We track which questions you've seen to avoid repeats. If you've gone through all questions in a topic/difficulty combination, the pool resets. Try different topics or difficulties for fresh questions!

Is Ping Quiz free? +

Yes! Ping Quiz is completely free to use. No ads, no subscriptions, no in-app purchases. Just pure trivia fun.

Troubleshooting

📱 App won't load or crashes

  1. Force quit the app and reopen it
  2. Check your internet connection
  3. Update to the latest version from the App Store
  4. Restart your device
  5. If issues persist, reinstall the app

🔗 Quiz link not working

  1. Make sure you're using the complete link
  2. Try opening in a different browser
  3. Check if the quiz has reached its 10 response limit
  4. The quiz creator may have deleted the quiz

📊 Scores not showing up

  1. Pull down to refresh your History page
  2. Check your internet connection
  3. Wait a few seconds — scores update in real-time but may have a brief delay
  4. Force quit and reopen the app

Still need help?

If you couldn't find an answer above, email us at support@pingquiz.com with details about your issue. Include your device type, iOS version, and any error messages you see. We typically respond within 24 hours.